Victim Experience Survey

Thank you for your interest in this survey. Devon and Cornwall Police are keen to learn about your experience as a victim of crime and improve our level of service. Please help us to do this by completing the survey below.  It should take a maximum of 15 minutes to complete. A limited amount of personal information will be requested in the form of some basic demographic questions including whether you have a disability. This information may be used in the analysis to explore differences across different groups enabling specific, targeted activity and improvement. These personal questions are not mandatory, and you can choose not to answer them if you’d prefer. If you have any queries, or change your mind and would like to remove your responses from the survey database, please contact our survey team at 'asnapsurveys@devonandcornwall.pnn.police.uk'.  You will need to provide the time and date you completed the survey.

Section 1 - Reporting your crime

Q1	How did you initially report your crime?
	101
	999
	Email
	Website
	999 text
	67101 text
	At a Police Station
	Other (specify below)

	Please specify below

Q2	How easy or difficult was it to report a crime in this way?
	Very easy
	Fairly easy
	Fairly difficult
	Very difficult
	Don't know / can't remember

Q3	Please can you explain why it was difficult below:

Q4	When you reported your crime was it….?
	Very quick
	Fairly quick
	Not very quick
	Not at all quick
	Don't know / can't remember

Q5	Were you asked 'what is your preferred method of communication'?
	Yes
	No
	Don't know / can't remember

Q6	How satisfied or dissatisfied were you with the process for reporting your crime?
	Very satisfied
	Fairly satisfied
	Neither satisfied nor dissatisfied
	Fairly dissatisfied
	Very dissatisfied
	Don't know

Section 2 - Information

Q7	Having reported your crime, what information were you provided with? Please select all that apply
	Your rights as a victim of crime (ie those in the Victim Code of practice)
	Force victim of crime booklet
	Force website link for Victims & Witnesses
	Contact details of the investigator dealing with your crime (sometimes referred to as the investigator in the case)
	Your crime number
	Written confirmation a crime had been recorded
	How to access victim support services (ie services to support and help you recover from the impact of the crime)
	How to apply for compensation (If applicable)
	Information on submitting a victim personal statement (an opportunity to explain the impact of the crime on you)
	Restorative Justice (gives victims the chance to meet or communicate with offenders and empowers them to explain the real impact of crime)

Q8	Was the information provided:
		Yes		No		Don't know
	Useful to you	Useful to you Yes		Useful to you No		Useful to you Don't know
	Easy to understand	Easy to understand Yes		Easy to understand No		Easy to understand Don't know
	Clear in its explanation of the Criminal Justice System	Clear in its explanation of the Criminal Justice System Yes		Clear in its explanation of the Criminal Justice System No		Clear in its explanation of the Criminal Justice System Don't know
	Aligned to your needs	Aligned to your needs Yes		Aligned to your needs No		Aligned to your needs Don't know
	Sufficient	Sufficient Yes		Sufficient No		Sufficient Don't know
	Clear in explaining what would happen next	Clear in explaining what would happen next Yes		Clear in explaining what would happen next No		Clear in explaining what would happen next Don't know

Q9	How satisfied or dissatisfied were you with the information you received?
	Very satisfied
	Fairly satisfied
	Neither satisfied nor dissatisfied
	Fairly dissatisfied
	Very dissatisfied
	Don't know

Section 3 - Support

Q10	Did the police offer any support to help you recover from the impact of being a victim of crime?
	Yes, and I accepted it
	Yes, but I declined it
	No, but would have declined it
	No, and would have accepted it
	Don’t know / can’t remember

Q11	What were the reasons for this choice?
	I needed help to cope and recover
	I had support from elsewhere (family/ friends)
	I didn’t understand the support being offered
	I can’t remember
	Other (specify below)

	Please specify here:

Q12	Thinking of the advice given and offer of support:
		Yes		No		Don't know
	Was it clear & understandable?	Was it clear & understandable? Yes		Was it clear & understandable? No		Was it clear & understandable? Don't know
	Did it meet your needs?	Did it meet your needs? Yes		Did it meet your needs? No		Did it meet your needs? Don't know
	Were you told you could access support again at a later date?	Were you told you could access support again at a later date? Yes		Were you told you could access support again at a later date? No		Were you told you could access support again at a later date? Don't know

Q13	Did you receive a follow up to offer you support and advice to cope and recovery from the impact of the crime from the Victim Care Unit?
	Yes
	No
	Don't know

Q14	Was the follow up...?
	Via a telephone conversation
	Through text / email / letter
	Don't know / can't remember

Q15	And did the follow up...?
		Yes		No		Don't know
	Meet your needs	Meet your needs Yes		Meet your needs No		Meet your needs Don't know
	Provide an understanding of what would happen next	Provide an understanding of what would happen next Yes		Provide an understanding of what would happen next No		Provide an understanding of what would happen next Don't know

Q16	How satisfied or dissatisfied were you with the advice and support you received from the Victim Care Unit?
	Very satisfied
	Fairly satisfied
	Neither satisfied nor dissatisfied
	Fairly dissatisfied
	Very dissatisfied
	Don't know

Section 4 - Being kept updated

Q17	Did you receive updates about your crime?
	Yes
	No
	Don't know / can't remember

Q18	Which of the following is true for you?
	I asked not to receive updates
	Updates were not necessary
	I would have liked updates but didn’t receive any
	Something else

Q19	How did you receive updates.  Please select all that apply.
	Email
	Letter
	Telephone Call
	Text Message
	Face to face contact
	Other (please specify below)

	Please specify below:

Q20	How satisfied or dissatisfied were you with the updates you received?
	Very satisfied
	Fairly satisfied
	Neither satisfied nor dissatisfied
	Fairly dissatisfied
	Very dissatisfied
	Don't know

Section 5 - Court

Q21	Did your case go to court?
	Yes – for sentencing
	Yes – for appeal
	Yes – for trial
	No – No further Action taken
	No –  Out of Court Disposal
	No – Something else
	Waiting for Court date to be confirmed
	Court date confirmed but not taken place yet
	Don’t know

Q22	Did you receive support from the Witness Care Unit through the court process?
	Yes
	No
	Don't know

Q23	Thinking of the witness care support you received:
		Yes		No		Don't know
	Was it useful to you?	Was it useful to you? Yes		Was it useful to you? No		Was it useful to you? Don't know
	Did it meet your needs?	Did it meet your needs? Yes		Did it meet your needs? No		Did it meet your needs? Don't know
	Did you understand what would happen next?	Did you understand what would happen next? Yes		Did you understand what would happen next? No		Did you understand what would happen next? Don't know
	Did you understand you could get back in touch?	Did you understand you could get back in touch? Yes		Did you understand you could get back in touch? No		Did you understand you could get back in touch? Don't know

Q24	How satisfied or dissatisfied were you with the information you received in relation to the court process?
	Very satisfied
	Fairly satisfied
	Neither satisfied nor dissatisfied
	Fairly dissatisfied
	Very dissatisfied
	Don't know

Section 6 - Conclusion and resolution

Q25	Were you informed about decisions being made in your case and why?
	Yes
	No
	Don't know

Q26	At the conclusion of your case, which of the following, if any, were you made aware of? Please select all that apply
	Outcome of the case at Court
	The investigation stopping
	Out of Court disposals
	Restorative Justice
	Victim right to review
	Appeal Processes
	How to make a complaint about your rights not being met
	Having your property returned
	Support available to you through the Victim Care Unit.
	Case hasn't concluded yet
	None of these

Q27	How did you receive this information? Please select all that apply
	Email
	Letter
	Telephone Call
	Text Message
	Face to face contact
	Other (please specify below)

	Please specify below

Q28	Was the information provided:
		Yes		No		Don't know
	In an appropriate format	In an appropriate format Yes		In an appropriate format No		In an appropriate format Don't know
	Easy to understand	Easy to understand Yes		Easy to understand No		Easy to understand Don't know
	Aligned with your needs	Aligned with your needs Yes		Aligned with your needs No		Aligned with your needs Don't know
	Clear in its explanation around criminal justice decision-making	Clear in its explanation around criminal justice decision-making Yes		Clear in its explanation around criminal justice decision-making No		Clear in its explanation around criminal justice decision-making Don't know
	Clear in advising options available to you (e.g. your 'right to review')	Clear in advising options available to you (e.g. your 'right to review') Yes		Clear in advising options available to you (e.g. your 'right to review') No		Clear in advising options available to you (e.g. your 'right to review') Don't know

Q29	Overall, taking everything into account, how satisfied or dissatisfied were you with the service provided by Devon & Cornwall Police?
	Very satisfied
	Fairly satisfied
	Neither satisfied nor dissatisfied
	Fairly dissatisfied
	Very dissatisfied
	Don't know

Q30	Why do you say that?

Q31	Finally, if there are any additional comments you’d like to make in relation to Devon & Cornwall Police and the service you received, please enter them below:

Finally, some questions about yourself

Q32	Are you:
	Male
	Female
	Other
	Prefer not to say

Q33	Is this the same as you were assigned at birth?
	Yes
	No
	Other
	Prefer not to say

Q34	How old are you?
	16-24
	25-34
	35-44
	45-54
	55-64
	65 and over
	Prefer not to say

Q35	How would you describe your ethnic origin
	Arab
	Asian or Asian British - Indian
	Asian or Asian British - Pakistani
	Asian or Asian British - Bangladeshi
	Asian or Asian British - Any other Asian background
	Black or Black British - Caribbean
	Black or Black British - African
	Black or Black British - Any other Black background
	Chinese
	Mixed - White & Black Caribbean
	Mixed - White & Black African
	Mixed - White and Asian
	Mixed - Any other mixed background
	White British
	White - Irish
	White - Gypsy Traveller
	White - Any other background
	Prefer not to say
	Other (please specify below)

Q36	Do you have a disability? (A physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities).
	Yes
	No
	Prefer not to say

Q37	Please select the nature of your disability
	Physical impairment
	Visual impairment
	Hearing impairment
	Mental health condition
	Learning disability
	Long term health condition
	Other
	Prefer not to say

Q38	How would you describe your sexual orientation?
	Hetrosexual
	Bisexual
	Gay Man
	Lesbian / Gay Woman
	Other
	Prefer not to say

Q39	How would you describe your Religion or Belief?
	Atheism
	Baha’i
	Buddhism
	Christianity (all denominations)
	Hinduism
	Humanism
	Islam
	Jainism
	Judaism
	Pagan
	Parsi/Zoroastrianism
	Rastafarianism
	Sikhism
	Other
	No religion or belief
	Prefer not to say

Thank you for completing the survey.  Please hit submit to finish.  You will automatically be redirected to the Devon & Cornwall Police homepage.