Firearms Licensing Customer Survey

This survey aims to gather your feedback on our firearms licensing service. It should take no longer than 10 minutes to complete. Thank you for your time.

In which county are you based?

Cornwall

Devon

Dorset

How easy was it to access information on the firearms licensing service?

Very easy

Fairly easy

Fairly difficult

Very difficult

Don’t know / not applicable

How easy did you find it to complete the application form?

Very easy

Fairly easy

Fairly difficult

Very difficult

Don’t know / not applicable

In terms of being kept informed on the progress of your application, did you feel...?

Very well informed

Fairly well informed

Not very well informed

Not at all informed

Don’t know / not applicable

In terms of the length of time it took for your application to be processed, was this...?

Much faster than expected

A little faster than expected

Same time as expected

A little slower than expected

Much slower than expected

Don't know

Overall, how satisfied or dissatisfied were you with the service we provided throughout your firearms certificate application process?

Very satisfied

Fairly satisfied

Neither satisfied or dissatisfied

Fairly dissatisfied

Very dissatisfied

Don't know

Q7	Finally, please share any observations: e.g. what went well / any recommended improvements in relation to the grant/renewal application process below (300 words max):

Thank you for taking the time to share your feedback. Please click ‘Submit’ to finish.